SHIPPING & RETURNS

ORDER PROCESSING Orders require processing before shipment. Processing times may vary depending on the item, availability, order volume, and destination. Once an order has entered processing, changes or cancellations may no longer be possible. When your order ships, tracking information will be sent to the email address used at checkout when tracking is available. SHIPPING TIME Delivery estimates shown at checkout are estimates only and may vary due to carrier delays, weather, holidays, destination, or other circumstances outside our control. Hard 2 Please cannot guarantee an exact delivery date. SEPARATE PACKAGES Orders containing multiple products may occasionally arrive in separate packages. If this occurs, you may receive more than one tracking number. SHIPPING ADDRESS Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order. Hard 2 Please cannot guarantee replacement or reimbursement for orders affected by an incorrect or incomplete address provided by the customer. LOST OR DAMAGED PACKAGES Once a package has been accepted by the shipping carrier, Hard 2 Please is not responsible for packages that are lost, stolen, delayed, or damaged while in the carrier's possession. If your tracking shows that your package is lost, delivered but cannot be located, or your package was damaged during transit, please contact the shipping carrier directly to begin an inquiry or claim. Keep your order number and tracking information available when contacting the carrier. If you need help locating your tracking information, you may contact Hard 2 Please and we will provide the shipment information available to us. If an item itself arrives defective, misprinted, damaged before carrier transit, or incorrect, please contact Hard 2 Please directly. That is handled separately from carrier issues. RETURNS & ORDER ISSUES ALL SALES Please review product descriptions, images, sizing information, color selections, and order details carefully before completing your purchase. Because items are prepared after an order is placed, we generally do not accept returns or exchanges for: - ordering the wrong size - selecting the wrong color - change of mind - buyer's remorse - preference after receiving the item DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS If your item arrives damaged, defective, misprinted, or incorrect, please contact Hard 2 Please within 30 days of delivery. Include: - your order number - a description of the issue - clear photos showing the problem Once the issue has been reviewed and approved, an appropriate resolution may include a replacement or refund. Please do not send an item back unless Hard 2 Please specifically instructs you to do so. WRONG SIZE OR COLOR ORDERED Customers are responsible for reviewing the selected size and color before checkout. If the item received matches the size and color selected during purchase, we generally cannot offer a free replacement, exchange, or refund solely because a different size or color is preferred. ORDER CHANGES & CANCELLATIONS Orders are generally considered final once submitted. However, if you need to request a cancellation or make a change to your order, please contact Hard 2 Please within 12 hours of placing your order. We will make reasonable efforts to accommodate your request if the order has not yet entered processing. Once an order has entered processing, we are unable to guarantee changes or cancellations. If your order has already been processed or shipped, please wait until you receive it and then contact us to determine whether your order is eligible for a return, replacement, or refund under our Shipping & Returns Policy. Submitting a cancellation or change request within 12 hours does not guarantee that the request can be completed if processing has already begun. REFUNDS Approved refunds will be returned to the original payment method. After a refund is issued, additional processing time may be required by your bank or payment provider before the funds appear in your account. NEED HELP WITH AN ORDER? Reach out through our Contact page with your order number and we will help.